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Questions and Troubleshooting

This section describes common issues in Factview and how to resolve them.

Reporting Module​

Missing General Ledger Accounts or Amounts​

****Missing General Ledger Accounts or Amounts in Reports​

Issue​

General ledger accounts or amounts are missing from reports.

Cause​

The accounts have not been mapped correctly or are assigned to an F Group instead of an M Group.

Only M Groups are included in reports.

Solution​

  • Check the mapping in the Standard Structure.

  • Move the accounts to the correct M Group.

  • Refresh the report using the blue or red button.

Excelview Displays Unexpected Values​

Issue​

The figures exported to Excel do not match the expected values.

Cause​

The active financial year in Factview determines which figures are exported.

Solution​

  • Verify the active financial year before opening the Excelview.

  • Use clear Dataset names, for example "Actuals 2024".

Refreshing or Resetting a Report​

Issue​

The report data or layout is incorrect.

Solution​

  • Blue button → Refresh the report data only.

  • Red button → Reset both the report data and layout.

  • Browser reset → Perform a complete reset of Factview.

Unable to Rearrange Report Tabs​

Issue​

Report tabs cannot be dragged.

Cause​

There is insufficient space, causing the "..." overflow menu to appear.

Solution​

  • Zoom out until all tabs are visible.

  • Drag the tabs to the desired position.

  • Zoom back in.

Pop-up Window Is Lost or Cannot Be Closed​

Issue​

A pop-up window is off-screen or can no longer be closed.

Solution​

  • Click the blue icon in the bottom-right corner.

  • Use the overview to select or close open pop-up windows.

No Connection or Application Has Frozen​

Solution​

Log in again using:

xxxxxx.factview.nl/?logout

Forecast Module​

No New Figures After Calculation​

Issue​

No new figures are displayed after running the calculation.

Solution​

  • Verify that the calculation has actually been completed.

  • If no red notification bar appears, run the calculation again.

  • Check the following settings:

    • The correct dossier is selected.

    • The correct Import Set is selected.

Missing Amounts in the Forecast​

Issue​

Not all amounts are displayed in the reports.

Cause​

New or incorrectly configured general ledger accounts are being used.

Solution​

  • First add the new accounts in the Reporting Module.

  • Synchronize the master data.

  • Run the calculation again.

Duplicate Amounts in December​

Issue​

Duplicate amounts are displayed in December.

Cause​

A hidden Period 13 column is being used in the Excel template.

Solution​

  • Click the total amount and select View Details.

  • Open the Excel template.

  • Unhide the hidden columns.

  • Remove the duplicate values.

  • Re-import the template.

Issue​

Duplicate amounts are displayed in December.

Cause​

A hidden column (Period 13) is being used in the Excel template.

Solution​

  • Click the total amount and select View Details.

  • Open the Excel template.

  • Unhide the hidden columns.

  • Remove the duplicate values.

  • Re-import the template.